Responsibilities:

• Answer phone calls. Check & deliver messages promptly.
• Obtain insurance authorization, validation and referral paperwork.
• Assist in maintaining patient's chart record correctly (collect initial patient information and enter it into system)
• Administrative duties (filing, faxing, scanning, emailing, texting, make/take phone calls, etc...)
• Greet, check patients in & out. Make follow up appointments.
• Collect payments.
• Room patients.
• Maintain a professional & clean environment for the office and front desk areas.
• Providing administrative assistance to doctors and practitioners.
• Maintaining the appointment calendar to balance the work for doctors and practitioners.
• Insurance verification, coverage input and billing completion daily.

Requirements:

EXPERIENCE:

• Must have either alternative health office or traditional health office experience.
• Be familiar with different insurance and eligibility.
• Great verbal & written communication and telephone skills.
• Highly effective in managing patient flow and office flow.
• Minimum 2-year Associate degree or equivalent.
• Minimal 2 years of administration experience required.
• Minimal 2 years of face to face customer experience.
• Ability to deliver extraordinary client experience.

CHARACTER TRAITS they are looking for:

• Friendly, caring, dependable.
• Possess a professional appearance and manner.
• Team player with a great attitude, works well with others.
• Responsible, dependable, punctual, and great work ethics.
• Able to multitask in a busy environment and able to handle urgency and pressure.
• Have the "can do" attitude.
• Ready to learn quickly and adapt quickly.
• Familiar and proficient with technology.
• Strong with inter-personal skills and the ability to communicate effectively.
• Possesses strong organizational skills.
• Creative, self-motivated, and detail-oriented.